Make sure Your Phone can run in the background Connect both PC and phone to the same Wi-FiĪlthough not necessary, Microsoft recommends you connect both your PC and phone to the same trusted Wi-Fi network for a fast and reliance connection. If the phone’s battery is low and battery saver is turned on, the Your Phone Companion app won’t sync data. Or plug in your PC and wait for Windows 10 to automatically turn off the Battery Saver. Plug in your Windows 10 device and turn off the Battery Saver. Windows 10 won’t sync data if the device is low on battery or the Battery Saver feature is turned on. Open these apps and check if you are using a different Microsoft account. Check if you are using a different Microsoft accountįor your Android phone to sync with your PC, you must be using the same Microsoft account both on Your Phone app (installed on your PC) and Your Phone Companion app (installed on your Android device). If you are also experiencing issues with Your Phone and Your Phone Companion apps, here is how to fix them.
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